Delivery is charged
at a flat rate of £10.00, for orders totalling less than £199. Orders
totalling £199 or more are delivered FREE. Orders are sent via Courier
in insulated boxes (costing £5.00). We regret we are unable to offer timed
or weekend deliveries. We do not guarantee Saturday deliveries.
ORDERS TOTALLING OVER £199 ARE DELIVERED FREE.
Back Orders: If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security: We use Paypal for all onlline transactions to give you maximum security.
Reaching Us: If you need to reach us, please email us using the link on the contact page.
Auldene Wild Venison do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
All our products are carefully checked and leave our premises in perfect condition. In the unlikely event that our goods are delivered not as specified, we will refund you in full. This does not affect your statutory rights as a consumer.
All returns must be completed within 7 days from receipt of your purchase, no refunds or exchanges will be accepted after this time. Please contact us by e-mail upon receipt of your order if you require a refund or exchange. You MUST inform us if you are returning your order. Any items returned without prior notice will not be accepted. All goods are inspected prior to dispatch and must be returned in the same new condition as received by you and must be complete with all packaging.
You are responsible for paying the return delivery costs and items MUST be returned FIRST CLASS recorded delivery.